Frequently Asked Questions

If you don’t see your question here, give us a call and ask!


How do I know what to order?2021-04-27T13:11:04-07:00

Many variables go into making pest management decisions. The best way to answer the question of what to order is to get a positive identification of the pest you are dealing with. A wasp that attacks aphids will do nothing for a mite problem, and some wasps only attack select species of aphids. Once you know the pest species, a floodgate of information on their management and biology can open up for you. In the long run, a little bit of study can save money by reducing the amount spent on unneeded and ineffective treatments.

If you have concerns about the identification of a pest, or you want us to point you in the right direction we are happy to answer questions via phone or email. Our office hours are M-F 9am-5pm PT. You can email us at info@soundhorticulture.com, or call us at 360-656-6680.

What are the time frames for ordering and receiving orders?2021-04-27T13:16:54-07:00

Please see individual product pages for exact order deadlines.

The majority of beneficial insect orders need to be completed by Friday afternoon PT at the latest. Most other products will be shipped when we receive your order. Please let us know ASAP if you have any questions or concerns regarding an order you have placed. We can be contacted M-F 9am-5pm PT at 360-656-6680, or info@soundhorticulture.com.

How do I know my beneficial insects are alive?2021-02-10T11:56:54-08:00

We do our best to ensure your beneficial insects are alive and well when they arrive on your doorstep. If you have concerns you can contact us directly or consult, “quality assurance of biocontrol products,” by the Vineland Research and Innovation Centre.